ITSM stands for Information Technology Service Management. It is a way of delivering, implementing, and managing IT services to meet the demands of the customers. ITSM has two common types of deployment. The first is cloud ITSM and the second is ITSM on-premise. The best free ITSM tools offer both deployment types and support hybrid type as well.
This is a program or application for delivering IT services. There are a lot of ITSM software vendors out there today. Choose the right one that meets your business requirements and needs. The best free ITSM tools should improve the performance of your IT team as well.
Why should your business use the best free ITSM tools? What are the features or benefits you get from using these ITSM tools? We will answer these questions in the next sections of this article.
Why Your Business Needs An ITSM Solution
No matter how big or small your business is, you still need the best free ITSM Software. Using these will help your business in a lot of ways. Here are some reasons why it is important to use the best free ITSM Software:
- Using the best free ITSM Software reduces IT costs.
- There’s an improvement in the quality of service when using the best free ITSM Software.
- There’s also an increase in customer satisfaction when using the best free ITSM Software.
- Using the best free ITSM Software enhances governance and decreases risks.
- It increases your competitive advantage as well.
- It improves flexibility within your organization or business.
- Using the best free ITSM Software raises the readiness for new IT services.
Those are some important reasons to consider when choosing the best free ITSM tools. How about its benefits? We’ll cover these things in the next section of this article.
The Benefits Of The Best Free ITSM Tools
Using the best free ITSM tools is beneficial and necessary. We can classify ITSM benefits into two. The first is ITSM benefits for the IT. The other one is ITSM benefits for the business. The table below illustrates this:
| ITSM benefits for IT | ITSM benefits for business |
|---|---|
| Using the best free ITSM tools enhances IT performance through roles and responsibilities. | Using the best free ITSM tools leads to a better understanding of your business needs. |
| Application of best practices during process implementation. | High availability of IT services leads to high business productivity as well. |
| Using the best free ITSM tools makes you compliant with regulations and standards. | Using the best free ITSM tools will increase the value and cost efficiency of your business. |
| There will be an increase in the visibility and understanding of IT services. | Helps a lot in managing business expectations. |
| Another good benefit is that it reduces incident lifecycles. | There’s a reduction on the impact of incidents on the business or organization. |
Those are some of the IT-specific and business-specific ITSM benefits. We’ll talk about ITSM processes in the next section.
ITSM Processes
Managing IT services quite tedious. There are ITSM processes that will help you and these are the best practices as well:
| Change management | Managing the changes to services within the organization falls under this ITSM process. Release management is often grouped with change management. |
|---|---|
| Asset management | The tracking, mapping, and updating of hardware and software assets take place here. Configuration, capacity, and asset management deal with these concerns. |
| Project management | This ITSM process helps IT to maintain order in services. This also avoids problems such as outdated systems. This helps in the planning, tracking, and delegation of tasks. |
| Knowledge management | Information about IT services is available to all to avoid duplicate work. This is possible through tracking, documenting, and updating the knowledge database. |
| Incident management | This is the process of restoring and rectifying any IT service disruption. This might be due to outages or performance problems. |
| Problem management | As the name implies, this focuses on doing a root cause analysis to stop the recurring problem. |
These are the various ITSM processes that help in addressing and resolving IT issues.
The Features Of The Best Free ITSM Tools
Every product and service out there has its own set of distinguishing features. People are always attracted to what a product or service can do for them. People are also willing to pay extra as long as they get a good experience from using the product or service.
The best free ITSM tools meet the needs of the customers. The best free ITSM tools also give a user experience worth remembering. Here are the amazing features that the best free ITSM tools have:
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Remote monitoring and management or RMM
ITarian offers this great feature for free. With this bundled feature, you can observe client endpoints and networks from anywhere.
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Network assessment
ITarian lets you perform an evaluation of the current status of your network. This is another free and bundled feature from ITarian. This is a powerful feature often sold as a separate package. ITarian likes to bundle features together without extra costs because it’s free!
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Analytics and reporting
Powering ITarian’s analytics is an advanced machine learning and threat intelligence. Generating reports is easy and customizable. Only the best free ITSM tools have these functionalities or features.
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Patch management
A patch contains software bug fixes, updates, and upgrades. Doing this one by one and step by step is time-consuming. Updating software prevents exploits from happening. ITarian automates the patching process for you.
You now know what ITSM is all about. You learned why it is important and the various benefits it offers. You also understood the different ITSM processes. You also learned the various amazing features of ITarian. What are you waiting for? Sign up now to get a free demo of this great product!