Many companies today are stuck with expensive and non-customizable on-premises ITSM solutions. But your organization doesn’t have to settle with this kind of arrangement. IT cloud services can alleviate the burden of managing your infrastructure and technology. They provide the following core operational features:
On-demand service – The user can use the service whenever and wherever he wants to, without interacting with another person.
Accessibility – IT cloud services can be accessed from different devices such as mobile phones, tablets, or computers that have reliable internet connection.
Multi-user resource pool – Multiple users can use it at the same time without being at the same location.
Flexibility – Resources and capabilities can be deployed and adjusted quickly and automatically at any given time.
Measured service – Companies that offer IT cloud services usually charge clients on a per usage basis. That said, service consumption is monitored, managed, measured, and billed based on the duration and amount of resources used.
What are the advantages of using cloud computing services for ITSM?
Agility
ITSM cloud services boost responsiveness and enable companies to better adapt to changes in the business landscape. This way, organizations can easily modify service consumption according to their needs. Moreover, users can choose the cloud deployment model that better fits their goals, whether private, public, hybrid, and community cloud.
Automatic software integration
Software integration typically occurs in the cloud. Therefore, you don’t have to put in additional efforts to integrate your application based on your preferences.
Cost reduction
By using an IT cloud service, organizations can choose not to invest in a large infrastructure that needs regular maintenance. This does not only trim down costs, it also brings efficiency to the processes as it lessens computers and networks operational complexity.
Large storage capacity
You don’t have a limit when it comes to storage capacity. You can quickly upgrade or downgrade your storage, whichever you see fit to your situation.
Quick Deployment
IT cloud services can be deployed immediately into your processes. Once you decide to use the cloud, the entire system can fully function in a few minutes.
The Challenges of IT Cloud Services and How the Technology Responds
The use of ITSM cloud services can be challenging to some organizations. However, that should not be an issue as cloud providers are finding ways to overcome these challenges and turn them into opportunities.
Problem #1:- Since IT cloud services are readily available online, the organization’s data could be hacked and compromised.
Solution:- There are powerful cybersecurity tools that are cropping up here and there to offer protection to data in the cloud.
Problem #2:- If a company’s data is hosted on a server based in another country, the government can access that information by invoking national legislation. As a result, you might not be able to protect the privacy of company data.
Solution:- Create a common legislative framework among different countries to promote efficiency in data management. One good example is the GDPR.
Problem #3:- If a service provider decides to declare a system shutdown.
Solution: - There is a good competition of cloud computing services in the market. That said, you can ensure that there is continuity of service even if your provider closes down. There are many options for ITSM cloud services to choose from.
Final Thoughts
IT cloud services is a good choice for ITSM because:
- They provide a brand new approach to service delivery that does not involve the costs of setting, management, and maintenance of the infrastructure and other technologies.
- Cloud-based ITSM tools are constantly improving, permitting organizations to be at the forefront of cutting-edge technologies. This increases their competitiveness and efficiency.
- Cloud computing services host a broad range of solutions that can take the place of on premise elements, such as hardware and software.
With the promise of constant evolution and the initial benefits it offers, IT cloud services are helpful when devising strategies and business models for your company. It is imperative that cloud services and ITSM have a harmonious relationship to ensure continuity in the effectiveness of IT service management.
Are you looking to use cloud services for your ITSM processes? ITarian can help you find the best tools that suit your goals. Get advice from our team on how to build a seamless cloud migration strategy.
