For businesses in every type of industry, maintaining a competitive edge in today's digital landscape calls for the capacity to stay ahead of the technology curve. New IT strategies and related innovations are continually changing the way business is done, and utilizing solutions, such as paid and free MSP software can be highly beneficial to the growth of your company.
The problem is, most organizations tend to stick with systems that they're unaware they've already outgrown, only to realize later on that their technology no longer fulfills company needs and is actually hindering business growth.
Here are some of the top signs that you’ve outgrown your existing paid or free MSP software and it's time for a much-needed upgrade:
No concrete source of information
Access to vital information concerning your IT needs shouldn't be hard to have. If you are having a hard time locating and collating data, then it's a strong sign you're not getting the reports and results that your business needs.
A reliable paid or free MSP software should feature a dashboard where you can easily access your most essential or frequently needed information. If you have to go to more than one place to gather the information you need, what other data could you be missing?
Your software isn't scalable enough to meet your growing business needs
If you notice the current paid or free MSP software you're using drains more time and resources from your IT department without really generating the resolutions you're looking for, then it's high time for an upgrade.
Let's say you recently had a developmental change to restructure your business procedures. Perhaps there has been a corporate restructuring, merger, or acquisition. No matter what the reason is, your business software should be customizable and have the capacity to keep up with your growing business needs.
Find a reliable software solution that can perform every task you need it to do, now and as your company evolves. You may want to consider cloud-based solutions, which are designed to support scalability and your changing business processes.
You're having a hard time meeting compliance
State and federal regulations are constantly evolving and changing, which means it gets harder and harder to fulfill compliance demands by hand. If your paid or free MSP software lets you deal with compliance manually, then you’re doing your business an injustice.
As such, it's better to start upgrading as early as now instead of running the risk of an audit or being required to pay expensive penalties or fees because you fail to meet certain regulations.
There is no convenient system integration
Both paid and free MSP software products should be designed to help you make your processes smoother by having the capacity to integrate well with your other systems.
Analyze whether this is something your current tool achieves or it's requiring you to manually merge data from one program to the next. If it's the latter, then you better start moving on.
Remote access isn't available
No matter what industry you operate in, your paid or free MSP software should include a feature for remote access.
This is a crucial component for your team to ensure that all IT issues are addressed whenever and wherever in real-time. Ensuring that your staff can access your systems from home or on the go maintains and even boosts business productivity. Your employees will also appreciate being untethered from their stationary workstations and be able to get their work done where and when it is needed.
What's more, it's probably costing your company time and money if your workforce is having to check back into the office instead of having the freedom to work in the field.
There are a plethora of complaints from your employees
Your entire team needs to have access to essential tools that will help them complete tasks they are required to perform. If your employees are having a hard time using your paid or free MSP software, then it does more harm to your business than deliver solutions.
Choosing to use a tool that your staff constantly complain about may result in a number of consequences, such as productivity loss, incomplete tasks, or worse, a high turnover rate.
When it comes to using a paid or free MSP software, it's crucial for you to find the right one. As familiar and comfortable as your current tool is, you need to ensure that it has the full capacity to meet your business needs.
Don't be content settling for outdated solutions that are only hindering your company's growth. You shouldn't have to keep in cobbling and figuring out workarounds when you supposedly have a tool that can take care of that. As such, you must ensure that your current software isn't interfering with your company’s progress and messing with your operational flow. Start considering the alternatives and thinking deeply about making a switch for your failing business systems.
ITarian can do proactive monitoring and bridge your IT gaps. Contact us and start getting the benefits you deserve from an MSP.