What to Look For in MSP Software
Managed Service Providers (MSPs) have an overwhelming workload, especially now that companies are looking to transform their businesses digitally. Majority of their customers are small and medium-sized businesses (SMBs) looking to strengthen their customer base.
According to this key market insight, MSPs continue to grow with the rising adoption of IT managed services. Considering this situation, it becomes even more important to have the right tools in place to fulfill the jobs at hand. Despite the abundance of solutions available for MSPs, it is critical to choose the one that best fits your needs.
We’ll discuss the top features that you need to check when deciding which MSP software to download.
1. Smooth onboarding
The MSP tool that you’re going to choose should work right out of the box without having to extensively learn its function. Some MSP software free download lets you monitor devices and deploy agents without taking up too much of your time on preliminary setup. Although this may seem like common knowledge, it’s great to have tools that require easy setup and configuration.
2. Cost
There are tools packed with essential features, but before downloading one, you should see it from an economic viewpoint first. You can choose between an MSP software free download and subscription-based model. Whichever one you get, make sure you are committed to make the best use of the tool and purchase what you can afford. It should also allow you to scale based on your future needs.
3. Automation
Growing MSPs need to have automation capabilities to handle new and incoming workload. When you have this feature, you can free up routine tasks like data backup, device monitoring, and keeping track of maintenance, so you can focus on more critical issues. Automation can increase the performance of MSPs rapidly without jeopardizing the quality of the service they deliver.
4. Alert management
Alert function is a useful tool for support agents. It aids in the detection of problems before they become more serious. A good alert management system will immediately detect and notify the agents if there is an anomaly in the connected devices. This might be anything from a simple software update to a security migration or even service interruptions. These warnings prompt fast resolution of problems, saving a lot of time, effort, and costs.
5. Patch Management
A huge chunk of an agent's day is spent working on software patches to reduce vulnerabilities. Keeping track of these requirements will be easier with an effective patch management system in your MSP software free download. A solution with a good patch management system allows you to find the appropriate patch and collect data that can be beneficial in the long run. If your solution makes it easier to test fixes before releasing them, it's a win-win situation.
6. Remote Access
Another thing that MSPs prioritize is the health of the client’s endpoints. Having remote control access to those devices can help significantly. MSP software free download offers a seamless platform to manage your clients’ devices. This allows agents to address issues without leaving the tool. It increases efficiency and reputation as a reliable technician.
7. Internal collaboration
The first step toward providing effective service to your clients is to ensure smooth communication among your team members. A collaboration interface saves agents time by keeping them updated about issues that another agent is dealing with. This handy function, if set up across the whole organization, will aid in the gradual reduction of management priorities and offer alignment amongst departments.
8. Mobile apps
Your agents can work wherever they want to with MSP software free download that has a mobile app. This type of feature allows your staff to be more flexible. They don't have to be on-site all the time, especially if their occupations need regular monitoring. In the event of any vulnerabilities or maintenance difficulties, a simple notification feature would alert the agents.
9. Integrations
It's useful to have an MSP solution that works with other key applications. Tasks like ticketing and issue management will become much easier to handle and solve if your Remote Monitoring and Maintenance tool integrates with your Professional Services Automation (PSA) product.
10. Reporting
It is impossible to overstate the value of reporting and analytics. Your solution must be able to capture the appropriate data in a usable format. Both your team and your clients will benefit from this type of reporting. Your agents can use the data to improve their manner of working and dealing with tasks, while clients can be at ease receiving monthly reports.
Final Thoughts
You would want an MSP free software download that maximizes both client and employee satisfaction. Having said that, make no regret and choose a product that provides significant value to your company.
Address your growing needs by hiring MSP tool providers like ITarian. We ensure to deliver services you need, when you need it the most. Contact us now!
