Best MSP Software Tools
MSP are responsible for the outsourced IT services of a certain company or business. Having said that, they should be wise enough to choose the right MSP software that would improve the efficiency and security of tasks they deliver while adapting to the current trends.
Having MSP software is like hiring a virtual assistant that would help you manage multiple client networks in a single location, generate data-driven reports, track and troubleshoot errors, respond to security threats, and other related IT duties to be accomplished as requested by the client and as agreed with.
There are various managed service provider software available in the market, and we have listed below some of the best MSP software for this year to help you decide which suits your business and your clientele best.
Atera
Designed for small and medium MSPs, this cloud-based software boasts an all-in-one Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). It is also easy to use and no training is needed.
Based on its website, Atera features real-time alerts, Random Access Memory (RAM) usage, hard drive, customized event viewer; quick network scans and discovery; contracts and Service-Level Agreement (SLA) management; IT automation; billing and invoicing; patch management to ensure that your clients are updated with the current versions; custom scripting to automate your IT management; and a mobile application where you and your technicians can log the accomplished tasks and monitor your client networks.
ConnectWise Automate
By having this MSP software, the power to monitor and manage your company’s IT assets in a single location is possible with its cloud-based feature and on-premise IT automation.
ConnectWise Automate had its product built and improved by listening to the feedback from various MSPs and other users. According to its website, it is trusted by more than 100,000 IT professionals around the world.
This managed service provider tool provides different functions, such as remote monitoring in a unified dashboard -- where you can manage your clients’ workspace computers, laptops, and other devices. It also has a content management feature for identifying and fixing errors on the users’ websites, as well as document sharing and publishing of content.
The main features of ConnectWise Automate also include network administration and a security module to manage anti-malware, antivirus, email protection, etc.
Pulseway
With Pulseway, companies will have an all-in-one MSP tool that provides better productivity, customer satisfaction, and more revenue opportunities through its integrated IT assets feature and network monitoring solution designed for IT administrators. Users also have the freedom to pick either on-premise deployment or within the cloud hosting.
Based on its website, Pulseway is being used by its over 4,000 managed service provider partners.
This software is designed to transform your business by presenting different features, such as automation, Mobile Remote Control that allows users to monitor remote systems, access files and applications anywhere, patching, and more.
Domotz Pro
This is a cloud-enabled network monitoring and management solution that features various benefits for IT professionals and MSPs, such as:
- ease of use (no complicated training required and simple interface)
- easy to set up and maintain
- intelligent reporting and notifications
- affordable monthly or annual licensing
- self-install and proprietary hardware installation options are available
Packed with a lot of features you need, Domotz does network monitoring with unlimited endpoints, automated network discovery and device identification, network topology mapping, IoT integration, multiple Virtual Local Area Network (VLAN), security camera monitoring, etc.
ITarian
This MSP software offers an easy-to-use remote monitoring and management platform that could benefit you from maximizing your technicians’ performance and support you with your growth.
ITarian consists of a variety of features for MSPs, such as monitoring and alerting, network management, virtual machine management, IT automation and scripting, patch management user administration where you can impose and, restrict access to client endpoints and manage permissions, virus tracking, and other IT-related tasks. In addition, it also:
- Provide real-time status information and updates on users' software and networks
- Oversee the status and health of users' networks and devices 24/7
- Create tickets quickly as soon as problems are identified
- Monitor multiple clients and endpoints
Simply put, you can monitor and manage all IT assets anytime with ITarian!
Conclusion
We have presented you with some of the best MSP software and each one of them has unique characteristics that could benefit you and your clients. Before purchasing any of these, ensure that you’ve done research and comparison on which MSP tool would best fit your company and your budget.