What Features Do Small MSP Software Have in Common?
Managed service providers have a duty to continuously hasten digital transformation for their clients. As such, it's crucial to consider the right tools for the job at hand. Tools, such as small MSP software are the backbone of running an efficient and successful business. This is where you can take care of your sales and marketing endeavors, proposals, ticketing, billing, payroll, and beyond.
With a plethora of options available in the market today, here are some common features of small MSP software that will help you deliver exceptional service, improve efficiency and productivity and ultimately let your business grow:
Allows Seamless Onboarding
Small MSP software that requires a cumbersome setup to get things flowing can have a counterproductive effect on your business. As a general rule, look for a solution that will enable you to work right out of the box without too much of a learning curve. The tool you use should be able to do their jobs without losing any time on preliminary setup.
Integrates Across Your Stack
Business disruption follows suit when your network functions are siloed. For example, you may lose track of new client onboarding, contracts, etc., when there is a huge gap between your sales and marketing efforts. When there is no integration between your goals and the software solutions you use, business information becomes trapped, which results in disconnection, missed opportunities, extra work, and confusion.
That's why it's important to choose the right small MSP software that can be easily integrated across all your business needs. Here are a few benefits you can expect when provided with this opportunity:
- Lets you put in your KPIs on a single platform
- Connects your CRM software with project management programs
- Ensure efficient communication
- Address issues more efficiently
- Maximize your bottom line
User-friendly and Easy to Use
Just like seamless onboarding, a good and uncomplicated user interface is also a must for a small MSP software product. Remember that user-friendliness is crucial for managed service providers like you, especially now that so many business functions are going virtual. This is particularly true for administrative tasks, which are one of the biggest hurdles of day-to-day MSP operation.
Whether you're looking for a ticketing system, billing and proposal platform, or CRM tool, go with a solution that is both intuitive and easy to use. When your team has access to seamless operations, they become more empowered to do business faster and easier and ultimately make your clients happy.
Consider free trials before buying anything. This is where you'll be able to get a feel of how the MSP software works and whether it has the capacity to meet your business needs while being user-friendly.
Supports Remote Access
Having remote control access to your clients' devices ensures they would remain trouble-free. It provides you with seamless insights into your clients' devices and their device information. As such, your team will be able to fix any issue right from the small MSP software interface. Not only will this improve efficiency but it also increases your reputation as an efficient troubleshooter.
Provides Ongoing Training
Ongoing training is a must, especially with the continuous advancement in the IT and cybersecurity landscapes. A small MSP software provider should be able to offer you ongoing education. This is what will allow you to meet success and customer satisfaction.
Consider a provider that offers a whole range of training and educational opportunities. You can use this to dive deep into industry best practices through continuous help and training.
Supports Cybersecurity Expansion
Implementing a strong cybersecurity front is crucial given the rapid advent of more sophisticated digital threats. More and more small to mid-sized businesses are recognizing this need and they continue to turn to managed service providers for help. As such, you should only use a small MSP software product that has strong cybersecurity features and functions.
Grows with Your MSP Business
Exclusive scalability is important in small MSP software as you should optimistically expect continuous and rapid business growth. The solution you go with should be able to work whether you're on your startup days or already serving as a giant.
Keep in mind that the best MSP tool allows you to see the management of your clients' technology as your own. Some features that hint at scalability include:
- A central hub for running all activities
- RMM software that automates tasks, such as ticketing, patching, etc.
- Ability to customize proposals
- Sales tools and integrations
- Cybersecurity solutions
- Business intelligence insights
Choosing the right small MSP software is key to running your business at its maximum potential. It eliminates some major roadblocks, such as draining valuable resources and time, as well as slowing down your business with manual, tedious tasks.
ITarian has every kind of MSP software you may need for various occasions. Our products and services aim to meet your specific business needs. Find out how we can empower your MSP goals today.