What Is MSP Program and How Can It Help You
A managed service provider (MSP) program is a piece of software MSPs use to handle a predefined set of IT and administrative tasks. It automates tedious and repetitive administrative tasks and allows users to focus on core technical tasks and preventive security measures.
Small and medium-sized businesses looking to manage their clients without spending too much will benefit from using it. Do you want to know the detailed answer to the question “what is an MSP program?” Read on.
What Does an MSP Program Do?
MSP programs may come in different forms, including:
- Help desk. The software can automatically deal with tickets from various clients sent through email, chat, or phone. It then passes the tickets to the appropriate technicians.
- Automated billing. It can stay on top of the billing processes for multiple accounts without using several tools.
- Remote monitoring and management (RMM). It can detect potential issues with the clients’ system or network and troubleshoot problems.
- Alerts. One answer to “what is an MSP program?’ lies in its ability to notify clients about system changes, program installations, or service interruptions.
- Account management. An MSP software can manage multiple clients’ accounts from a single console. It can produce reports, monitor expenses, provide a knowledge base, and more.
- Reports. The software can create reports about everything that is happening in the clients’ networks.
- Auto discovery and deployment. An MSP program can find all endpoints and IT assets in the clients’ network and automatically patch them.
- Integration. An MSP software can work with other IT systems and software, such as backup and disaster recovery programs, CRM, or professional service automation (PSA) software. So, what is MSP program and does it work with your clients’ existing systems? It does, so adding it to your array of IT solutions should not be a hassle.
Depending on what kind of user your company is, there are different MSP programs to choose from. Pure-play MSPs that only monitor their clients’ IT applications and networks’ performances need software with reporting, alerts, and RMM features.
Mid-level MSPs conduct remote monitoring, software patches, installations, and upgrades, troubleshoot issues, and manage websites. They usually need MSP programs with patch management, remote control, integration, and auto discovery and deployment.
High-level MSPs manage their clients’ entire IT operations, so they often need MSP software with automated billing, account management, and help desk features.
Industry-specific MSPs focus on getting clients in a particular industry. They need MSP programs that observe industry-specific compliance rules, data protection regulations, and information workflows.
What are the Benefits of an MSP Program?
The features cited above are excellent answers to “what is an MSP program?” Let’s now discuss its features and how it can help you. Here are some of the top benefits of using MSP software:
Reduced overhead costs. An MSP program automates tasks. It allows users to focus on more important tasks beyond administrative ones. Users can do more technical tasks and reduce the number of staff employed to monitor multiple networks. What is an MSP program good at? It’s ability to troubleshoot problems remotely. As a result, it reduces the cost of deploying staff to the clients’ location.
Higher efficiency rate. MSP software cuts the time spent on tracking the activities in multiple networks. It looks for errors and vulnerabilities and automates specific tasks, which can save your team’s time and effort.
Data-based decision-making process An MSP program collects real-time data from all the networks it monitors. It helps the technical team make troubleshooting decisions, patch updates, and software installations. The software also uses data to detect threats and look into incidents.
Predictable rates MSP programs reduce overhead costs, allowing you to adjust your budgets accordingly. It also makes your spending more predictable, which in turn makes your revenue as predictable as well.
Small business support. What is an MSP program going to do for SMEs, you may ask. It is going to help level the playing field for both small and large global businesses. And it is all thanks to the software’s features, as cited above. Such features are comparable to the ones large companies used to have exclusive access to.
Why Choose Itarian’s MSP Program
If you are looking to try MSP software for your business, do it with Itarian. For instance, our RMM software has a free version you can use if you have fewer than 50 endpoints to monitor.
Itarian can also help you with auto discovery and deployment, especially if you bring a new client on board. Our help desk system also varies, depending on what kind of support you need.
Are you ready for your own MSP program? Grow your MSP with Itarian. Contact us today!