No matter what the size of your business is, your company’s tech team must have the right tools to deliver support to other departments. They should be able to provide maintenance quickly whenever help is needed, with the goal of reducing time and costs significantly.
We know how it can be confusing for some to choose reliable tools. But worry no more, as we will mention here the factors you need to consider when buying a remote desktop software for your organization.
Number of Devices to Remote Desktop Support
Organizations use a number of devices throughout their system. To provide on-demand support to as many users as possible, you need remote desktop support software that will allow you to launch several remote sessions at once. Make sure that you understand your requirements and you choose a tool that can provide that.
Compatibility
You must also factor incompatibility when selecting a solution. Know what devices and operating systems your organization uses. This is especially important since workers may use Windows, Mac, tablets, and smartphones. It would be ideal if the software can support remote access to all types of devices.
Usability
The remote desktop support program you should get must be easy to use. The simpler the application’s functions are, the faster the support can be delivered. The remote connection speed also matters. Instead of wasting time researching its complex settings, it would be better if you can launch remote sessions within a few clicks. In addition, opt for a tool that offers extensive features that enables you to provide both on-demand and unattended support at a reasonable price.
Security
What’s another important thing to consider before signing up with a provider? Security!
Although many Chrome Remote Desktop claims to deliver the highest level of security, it’s ideal to do your own research. Look for reviews from legitimate customers and do not rely solely on the information you see on their websites. Make sure to get as much background information as possible.
So what does a secure remote desktop support program look like?
First, they need to show that they have never compromised any end-user data. On the other hand, if they have faced security issues in the past, they should’ve found a way to secure their customer’s data. Second, the program must be packed with security features and comply with the latest industry standards. Choose remote solutions that offer encrypted connections, device authentications, and other security features that can keep information protected during remote sessions.
Compliance
If you’re running a business that processes credit card data, see to it that the tools you are using are complying with PCI (Payment Card Industry) standards. That said, your security policies must encompass prevention, detection, and appropriate reaction to incidents.
This is also applicable for healthcare providers that use remote support tools. The software vendor should be able to meet HIPAA requirements by explaining how their solution collects and transmits data, and for what purposes. Moreover, the remote desktop Software should also keep a record of sessions for audits and evaluations.
Customer support
Large organizations can easily get overwhelmed when there’s a lot of users who need tech support. But what if the tool breaks down? This can cause even more stress. It is imperative that remote desktop support is available 24/7 on different platforms. This way, dealing with problems will be continuous and extended downtime can be avoided.
Pricing
After determining all the features that are vital to your team, it’s time to examine the fees you will incur. Look at the pricing model of the remote support products available. See if they charge you based on the number of users, number of endpoints, or the number of concurrent sessions. You also need to know about the licensing fees of the software and if there are any upgrade fees you need to pay for.
When shopping for packages, take time to compare the prices and functionalities. From there, you can choose what suits your needs best.
Final Thoughts
Now that you know what to look out for in remote desktop support tools, make sure to choose wisely. After all, the success of your IT support team lies in the solution that they will be using. Be thorough when shopping for a product that will satisfy you and your customers’ needs. If you’re looking for a remote desktop support tool that offers powerful features, check out Itarian.
