Managed Services Providers (MSPs) typically use Remote Monitoring and Management (RMM) software to manage their client’s IT network, including servers, desktops, laptops, and mobile devices. It allows them to see the system’s health and resolve issues without going to the client’s site. This saves the time of MSPs by streamlining IT services through a single solution.
What are the Benefits of Using the Best RMM for Small MSP?
When small MSPs use the best RMM tools, they are able to accomplish multiple roles at once. Instead of hiring many people to monitor and maintain each network, the RMM software can take on this job to efficiently deliver IT services.
When deploying RMM, you need an agent or lightweight software, which will be installed on the client’s servers and other devices. This agent is integrated into your main RMM tool, enabling technicians to get real-time insights about the IT environment’s current condition.
The RMM agents are able to connect without the use of Virtual Private Networks or firewalls. The RMM platform can detect it from anywhere, so technicians can control the machines remotely.
Some of the basic functions of RMM tools include:
- Automatic detection and recording of all devices connected to the network
- Remote observation and management of all endpoints
- Automatic installation of updates and patches on all managed devices
- Quick notification and remediation of IT incidents
- Reporting of system status
- Secure devices
- Backup data
Features to Look for in Your RMM Solution
As the IT landscape becomes more sophisticated these days, small MSPs need RMM software to perform their tasks well. That said, you should choose an RMM solution that has the following features:
Consolidated management
The RMM must give you complete visibility of your client’s IT environment so you can monitor and control all endpoints, regardless of the location, from a single centralized program.
Automation capabilities
Routine IT tasks such as server maintenance, software patch management, and remediation of issues should be done automatically by RMM software. This helps reduce overhead costs and manual effort of small MSPs.
Hassle-free integration
The RMM solution must work seamlessly with antivirus software (to maximize security), helpdesk solutions (to manage issues easily), and backup solutions (to recover lost data).
Scalability
The RMM software should be able to grow and meet your business’ changing needs. As such, with the increasing number of endpoints used each year, RMM should be flexible enough to handle them.
Productive Technician Experience
Choose an RMM tool with a modern and user-friendly interface to increase efficiency and reduce the need to train staff.
Here are some of the best RMM for small MSPs that you may consider.
SolarWinds RMM
Solarwinds provides a set of advanced tools to help small MSPs manage their technology assets. This enables them to sustain, secure, and improve their client’s network. SolarWinds RMM has the ability to remotely execute performance and security audits across various operating systems, servers, endpoints, and platforms.
SolarWinds RMM helps small MSPs create a lasting relationship with their clients. They are able to detect issues quickly and provide other essential IT services as needed. The software also has an advanced malware protection feature to fend off cyber threats. Also, they can regularly install patches without using any third-party tools.
Itarian
Itarian helps small MSPs systematize and automate existing processes, check out real-time data and alerts from client’s networks, help cut operating costs, and enhance the service they deliver.
Through ITarian RMM, small MSPs can connect with their clients, troubleshoot IT issues, and facilitate remote system access. Operations management across teams can also be done in a breeze.
With Itarian RMM’s patch management functionality, MSPs can scan operating systems and install updates automatically. They also provide multi-device access, ticket management module, white-label capabilities, and more.
NinjaRMM
NinjaRMM offers a comprehensive IT monitoring and remote management toolset, making them an ideal solution for small managed service providers. They provide best in class services such as remote software deployment, endpoint management, and automatic configuration.
NinjaRMM lets you see system hardware, software, performance, and network information quickly with their easy-to-use IT service management platform. It also comes with personalized updates and warnings that help you identify problems and technical issues.
Additionally, this application allows you to monitor and manage output levels, SQL servers, and Windows services. It also lets you control any system with remediation action tools, such as remote command line, Powershell, and script deployment.
Final Thoughts
Although large enterprises are the ones that predominantly use RMM software, small MSPs can also implement it to automate standard IT processes. Leveraging RMM tools enables you to gather a constant stream of information on network health, so downtime is avoided by clients and their business runs smoothly.
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