Windows, Mac, or Linux RMM Software offer various features that enable MSPs to manage the client's network better. These include:
Patch Management
RMM software installs patches automatically based on their configuration. If you need to have critical updates and services patches deployed every week for new devices, RMM allows you to modify the settings and apply this policy to the whole network.
You shouldn't leave everything to chance and hope things arrange itself on its own. A great Windows or RMM software for Linux can automatically log a support ticket and alert the MSP if the client experiences any issue that needs expert advice.
Antimalware or Antivirus
It is essential to manage security software in the world of cyberattacks. If a device finds a problem with updates or detects a possible threat, the RMM agent will alert the MSP to get it resolved quickly.
Remote Software Installation and Update
MSPs do not need to connect to each device to install or update software. You only need to set up a script and install software on several devices with ease. Moreover, if your server hard drive fails to work correctly or the machine needs some part replacement, you don't have to wait for the next onsite visit to resolve them. You can instantly deal with issues before they can cause even more significant problems. The RMM agent can monitor all hardware and software's health status, detect issues automatically, and alert technicians about them.
Unattended Scheduled Reboots
With an RMM tool, you do not have to connect physically to a device to reboot it. You can reboot the server or desktop automatically and remotely, whether during or after office hours.
Auditing Infrastructures
Auditing hardware and software is a labor-intensive task. However, having an RMM agent installed on all devices in your network makes this chore a breeze. Since all the serial numbers of devices are gathered in one portal, you can quickly run auditing reports and arrange the information. You can see a summary of all tools, warranty status, and copies of software deployed on the network with a few clicks.
Is Your MSP Looking To Scale Your Business?
Many small IT support companies start by offering a break/fix model to expand their customer base. Once they grow, they hire technicians and buy tools to help manage the client's infrastructures effectively. However, using just a remote connection tool does not cut it. It wastes time, as end-users still need to initiate the connection by going to a website and downloading a connection tool.
Meanwhile, with a professional RMM tool, connecting to any device or server in any network can be done effortlessly without interacting with the end-user. This reduces issue resolution time, allowing technicians to close more tickets in a day.
Once your small business grows to a specific size, it would be hard for you to store all information about your clients and their networks in your head. As such, it would help if you get a tool that enables technicians to find information quickly about the systems they support.
A Windows, Mac, or Linux RMM tool can streamline the information, policies, and settings used across your client base in one portal. You'll be able to configure and patch management policies to quickly adjust settings without having to go onsite.
Also, with an RMM tool, you can standardize security systems. This means you don't have to manage different vendors anymore. This lessens the amount of training your staff requires, and new ones can quickly adapt. You can focus your time on becoming an expert in one system rather than knowing little information about each.
Conclusion
Through a professional RMM tool, you can manage a large number of devices. If you aren't equipped with a tool yet, you should get one to scale your business and get better insights on the networks you are managing.
