If you are part of a support team or a Helpdesk technician, you may be overwhelmed by the growing amount of requests and may find it hard to manage your service desk ticket system. However, at ITarian, we have come up with an easy-to-use and ticketing system that can help. With our product, you can:
- Simplify management operations
- Spend less time tracking tickets
- Take less time to management tickets
- Have more time to work on resolutions
- Add, delete and modify existing technicians
- Support end-users like you were meant to do
The Benefits
One of the primary advantages of a Service Desk ticketing system is that it doesn't cost anything. You will never be asked to buy our product and won't have to buy accessories to use all the features. You'll be able to manage tickets efficiently, which means you'll save time. That time saved will mean more time to resolve tickets, making it a win-win situation.
Your IT department will be more productive, which means they'll solve problems faster, and your other employees will be able to stay productive, as well. This could result in better sales and happier customers.
Tracking and monitoring are also included with our product, so you can see what the technician is doing and how they're faring – in real time. If they're taking too long on a project, they may require help, which you can dispatch to them immediately.
You'll also have self-service options for customers/end users, so they can figure out some of the easier problems on their own. Troubleshooting can be easy with step-by-step guides. Our FAQ list is already full of helpful information, but you're welcome to add your own questions/answers to help minimize repetitive problems. contact us today to learn more.
