Understanding ERP Help Desk Portals
As businesses grow and many more desire to see growth, an essential step for organizations to take is to invest in useful business tools. An enterprise resource planning software is one such tool that can enhance to efficiency and effectiveness of a company. Through investing in an ERP help desk portal, companies can experience tremendous growth.
What Is An ERP Help Desk Portal?
ERP stands for enterprise resource planning. It is a software-based system that manages various business functions and daily activities. The system is a unique one in that it uses an integrated system. In essence, it uses a series of applications rather than a single software to manage essential business processes.
It can be used for the management of a small or medium-sized business. The system is also applicable to larger-scale businesses, enterprises, and in some cases, across industries.
The ERP software system can collect, record, manage and analyze data from different organizational units. It can streamline the workflow between different departments within a company. This keeps information organized but accessible and visible across the board in a simple way. Using an ERP help desk portal, users can see the flow of real-time information of various activities within the company.
An ERP system can also automate and generally simplify the basic and individual processes across the organization.
Essential Features In An ERP Software
ERP systems will focus on data about the business. Its core functions are focused on efficiency and effectiveness. It achieves this by sharing standardised data rapidly across different departments within a business.
There are some key features in every ERP software system.
- Planning - It helps record and plan for various activities in the company such as; deliveries, purchases and production.
- Analytics and reports - It provides updates on the overall performance of the business by measuring specific metrics over a certain period.
- Management - ERP software help manage specific activities simply and effectively. Some of them include; balancing accounts and finances, company projects, supply chain, multiple branches and sales.
- Sharing - One of the key features of ERP is sharing of files, documents and other kinds of data across departments.
Types Of ERP Software
Accounting, customer sales, and resource schedules are some of the features of ERP software systems. Having a combination of these features may serve the company's specific needs better. This is why different types of ERP software exist.
The three types of ERP software are;
1. Cloud-Based ERPThis type of ERP system is hosted on a cloud computing platform. The organization can gain access to the data through any device with an internet connection. This kind of web-based service is known as software as a service (SaaS). Usually, users need to pay a subscription fee to gain access.
2. On-Premise ERPThis type of software is installed on computers with the company's premises. The software is also run from the premises rather than remotely. An advantage of this is that the company has full ownership of the software and the servers. This means that the company controls who has access to the data.
3. Hybrid ERPAnother name for it is two-tier ERP. It uses components from both cloud-based and on-premise ERPs. The combination and implementation may vary based on the software provider.
Advantages Of ERP Software
1. Lower CostsERP software uses integration and automation features. These increase the productivity and efficiency of the company and in turn, it leads to reduced costs.
2. Improved Business InsightsData is shared in real-time using ERP software. Since data is distributed across departments within a company, accurate information is received on time. This information may be crucial when it comes to making decisions about the company or the business market in general.
3. Increased CollaborationsBreak down in communication is often the biggest cause of failed collaborations. ERP software allows for effective communication which in turn results in better coordination and collaborations. This greatly improves efficiency and teamwork in an organization.
4. Reduced Risks Of ErrorThe use of automated systems by ERP software reduces human errors. The quality, speed and consistency in production are greatly improved. This allows the company to scale up without much risk. The reduced wastage of resources due to human error is a time and cost saver.
Wrapping Up
ERP software is a useful tool for business growth. It is suitable for businesses of different sizes. It increases the general performance and efficiency of the company.
When selecting a software system for your company keep in mind the different types of software that exist. Make a decision based on which type will benefit your company most.