A computer has both hardware and software. Computer hardware is a device that is physical while computer software is installed in a computer. Both computer hardware and software assist a computer in operating effectively.
Installation of computer software depends on the storage capacity a computer has. Some of the software available is however sold while others can be downloaded for free. Companies have come to embrace their customer service efforts by having helpdesk software.
Help desk software is there to assist companies in responding to their customer's issues and facilitating their communication with their customers as well. Communication is key for a business as it will ensure that a good rapport is maintained between itself and its customers.
Communication also enables a company or a business entity to respond to their customer’s queries, complaints and delivering goods and services to their customers in an effective manner as well.
3 Types of Free helpdesk software
There is a variety of helpdesk software that is available for companies to take up. This article will focus on the three best helpdesk software.
Freshdesk
This is helpdesk software that enables companies to reach out to their customers via various communication channels. These channels include phone, social media handles, emails, and chat. It is software that is free to access and companies do not have to worry about paying anything to receive services through it.
Freshdesk software comes with some features that are unique and enable a company to easily receive information from their customers and respond to them as well. These features include that a company can be able to amicably respond to the tickets it receives via its helpdesk. These responses can be automated via the Freshdesk software.
If the ticket responses are automated, it hence means that a company’s customer service team does not have to keep worrying about the many tickets that have not been responded to as the response will automatically be sent to a customer. In such cases, however, a customer’s question might not directly be answered and hence the customer service personnel who is well versed with the area the question emanates from can respond directly to the customer.
Freshdesk additionally has features such as enabling a company to attach a document as they respond to a customer’s issue and collaboration of tickets.
Zoho Desk
Zoho desk is another type of free help desk software that a company can choose in helping to resolve their customer’s issues. It as well comes with great features such as providing a company’s customers with top-notch customer support. Zoho desk as well enables a company to track the status of the various tickets they have received.
Tracking of ticket statuses helps in notifying customers that certain tickets came in through their help desk software and were resolved or are still pending. If the ticket status is pending, then the customer support team should follow up on the tickets and speak to the customer’s so that they are aware that the company is concerned about how they perceive their company.
Another reason why following up on ticket statuses is key is because there are lots of other companies in the market. These other companies are out to compete and earn their customers as well. It is for this reason that a company should strive to retain its customers by giving its best when it comes to how they serve their customers.
For a customer to remain loyal to a company, that solely relies on how the company treats the customer. Apart from producing the best and quality products, a company should strive to create a good rapport with its customers via all of its communication channels. They should hence ensure that calls are picked, messages and chats are responded to, they update their social media handles often and complaints are handled to the best of their knowledge as well.
Teamwork Desk
As the name suggests, this help desk software is made to unite the customer support team of a company in responding to their customer’s issues. Through this software, a company can share what customers send to them to various staff. This means that messages will be responded to at a faster rate as the work is distributed evenly to a company’s staff.
This feature of sharing inboxes, enables a company to distribute customer messages to staff that is acquainted with the angling of the question or complaint that comes in. This will avoid getting a customer getting mixed up by receiving wrong responses from a staff that is not knowledgeable in that area.
Conclusion
If a company wants to improve on how it serves its customers, it should look out for getting helpdesk software. They can easily get it for free and subsequently give their customers the service they deserve.
