Implementing a successful ITSM ticketing system is imperative for many organizations as it helps streamline both customer and personnel issues effectively. However, with the wide range of options offered in the market, some business owners, especially those just setting up shop, might not know the suitable ITSM ticketing system software tools to implement.
Fortunately, reliable IT management platforms can offer you expert advice on the best free ITSM ticketing systems to implement.
Expert advice improves your decision-making abilities and ensures that you choose a system that will provide effective communication that both the staff and customers can access with ease.
7 Free ITSM Service Providers
- Comodo
- FreshService
- Jira
- ManageEngine
- SolarWinds
- Squadcast
- Zendesk
What happens if you choose a free ITSM ticketing system that does not suit your organization?
Choosing the right ticketing system software is not a simple task though it is essential to any growing organization. It gets even more confusing and complex, considering many software leaders with sophisticated ITSM ticketing tools come with unbelievable claims of excellence and many features.
The temptation to choose the one you believe offers more features than the next one is not unusual, especially for those using the system for the first time. However, choosing the wrong ITSM tool comes with the following consequences.
- Poor delivery of services
- Wastage of time, money, and other company resources
- Staff members that may feel demotivated
- An increase in inefficiency, which might lead to loss of customers
What expert advice would you expect?
The resources you can reach out to for advice are many, including the ITSM software tool develop-pers. They are best suited to provide you with detailed information about their simple and free ticketing systems as well as their paid options. However, there are many developers, and you will probably need to contact several of them before settling for the software that suits your business needs.
Furthermore, the temptation to go with the first option that you think is good for your business needs might cost you the chance of finding a better alternative. You need advice from a reputable company that deals with a wide range of products. Such a company will offer customized solutions to different software implementations, including an unbiased overview of the best free help desk software and free ITSM ticketing systems.
The following features are what to expect from an expert ITSM service provider.
- Free advice from a team that works continuously towards excellence and one that personalizes ITSM ticketing system solutions depending on your budget and business needs
- Specialized in different types of ITSM ticketing system tickets that include:
- Alerts
- Events
- Requests
- Incidents
- Ensure that you get satisfied and positive customer reviews on your services/products
- How to find the best solutions at the forefront of technological innovations
- ITSM assessment and an introduction on how to get started
- Keep your staff constantly updated with what is new in the market
- Offer after-sales help and advice
- Provide coaching services related to the operation of the free ticketing system
- Provide your business with a first call resolution service using a remote technical support team
Features to look for in a free ITSM ticketing system
Even though you are getting it as a free implementation, you should ensure that the ITSM ticketing system comes with all the essential features for practical solutions. Some of the most important features are:
- Even though you will not get support for your endpoint devices from all ITSM software vendors, it is good to ensure that the tool you get comes with this option.
- Your free ITSM ticketing system software should offer Remote Monitoring And Management (RMM)
- It should provide ticket automation for enhanced customer experience and reduction of human errors
- Offer SLA metrics that help to prioritize tickets
- Provide a centralized knowledge base that makes it easy for the customers to get all the answers they need to their queries n services or products
- Provide support for multiple languages, especially if you are a global organization. Offering multiple languages also helps you to stand out from your competition
- Offer a built-in survey engine for seamless customer feedback
Wrapping it up
Getting a free ITSM ticketing system might not come with all the above features, but you should go for one that comes close to providing you with almost everything your business needs. Going at it alone might be daunting, which is why it is important to seek accurate advice from experts. With enough knowledge about what to look for, you will find a free ITSM tool that fulfills most of the demands of your business, staff, and customers.