What Is JitBit Helpdesk?
JitBit Helpdesk is a comprehensive helpdesk system used by small businesses, large enterprises, and startups. It is designed to be deployed through self-hosting and cloud hosting. With this tool, users can manage and track all incoming support queries via email, including the allotted tickets. JitBit will leverage machine learning for task automation as it allows the user to focus more on other customer service operations as opposed to back-office tasks.
One of the best features about JitBit is its easy-to-use user interface. It is only loaded with the features required for effective customer support, therefore delivering an excellent user experience from the first time you interact with it. It has short and highly efficient admin pages for easy navigation and the option to fully customize the software outlook using the CSS styles and color adjustment tools.
Compared to other helpdesk software programs, JitBit is made with a powerful REST API that enables it to integrate with multiple external apps. It works seamlessly with existing software, Active Directory, and email. The platform comes with a single sign-on feature, making it possible to connect the application with different authentication systems.
With JitBit, users get a detailed report of the tickets and clients. This allows your business to arrange tickets using tags for categories. You can use the filter option to view different tickets, apply actions, set priorities, and route tickets. This ticketing feature can also be used to assess the company’s performance and establish knowledge bases.
Benefits of using the JitBit helpdesk
With JitBit, an admin department can perform numerous tasks like ticket filtering, ticket routing, ticket categorization, knowledge base creation, and performance reporting. It also allows users to set automation rules to reduce routine work, helping them focus more on helping their clients.
Other benefits of using the JitBit helpdesk include:
Simplifying help desk processes
JitBit comes in a simple and easy-to-use interface that makes it easy to use for end-users and agents whether you want to access the self-service portal or manage email tickets. The intuitive and fast user interface makes it easy to navigate through the administrator pages, further simplifying your help desk processes.
The sign-on feature allows the user to connect this software to their google account, windows authentications system, or other external authenticators.
Improved customer service
The JitBit machine learning capabilities make it possible for users to optimize how customer service requests are handled. With this feature, the app can quickly make suggestions for relevant FAQ content, which helps to better route queries. JitBit also allows you to automate rule-based auto-responders and chatbots, making it easy to respond to common queries faster without using human agents.
Streamlining ticket management
One of the key features on JitBit is the ticket grid view that shows the active status of all issued tickets. It comes with filters that allow a business to customize its ticket progress view. You can merge and group tickets, assign tickets to specific team members, and categorize customer tickets for efficient ticket management. With JitBit, it is also possible to manage contacts, track support tickets through integrations with Active Directory and company email.
Seamless integration
It is possible to integrate the JitBit helpdesk with numerous other external applications. Whether you need to use it with a CRM tool, a project management system, or big-trackers, JitBit has the capacity to cater to any operational needs. It also comes with a powerful REST API that can be integrated with different business systems.
Improved performance tracking
The JitBit reporting tools give you a detailed view of your team’s performance. JitBit comes with a set of inbuilt reporting and analytical tools that offer business insight on various company issues based on the ticketing data. It can also customize reports through the custom report feature, making it possible to create reports faster.
JitBit can help to resolve Support mailbox confusion
While using a shared customer support mailbox makes it easier to manage pending client requests, it can also cause a great deal of confusion when it comes to answering emails promptly. In addition, cluttered traditional email inboxes make it challenging to track conversations. JitBit Helpdesk makes it easier to track queries and assign them to different members of the team.
JitBit can detect when a sender contacts your team and automatically saves details about previous transactions between the company and a client. This makes it easy for agents to pick up conversations from where they left off in the last communication.
JitBit helpdesk gives you access to tools that can help streamline ticketing processes in your company. With JitBit, you can use reporting analytics to follow your team’s progress and analyze your workplace efficiency.
