Managing Customer Delight through Livechat Desktop App
Customer satisfaction is paramount for entrepreneurs looking to reach out to customers. It can be challenging to predict what your customers want and how they want you to reach them. As such, you need a way to reach out to your customers to build long-lasting relationships with them.
Livechat desktop app is a customer service application that provides real-time support directly from your desk. It works with popular instant messaging platforms, such as Skype, Slack, and Facebook. In addition, it integrates with CRMs to allow agents to handle tickets with ease.
How Livechat Desktop App Works?
Livechat is a convenient way for companies to interact with customers on their websites. The software places a window on the customer's screen to chat with a customer service representative (CSR). Livechat desktop app can run on a company's website. Alternatively, the company can host its software on a third-party site.
Livechat app is versatile, giving companies plenty of options for customization depending on customer needs.
How the app facilitates customer experience
Reach Customers AnywhereOne of the most significant benefits of livechat software is that you can use it from any device. Customers can get in touch with you on your desktop computer, laptop, or tablet. This new breed of livechat app is available as a standalone application and works on any device even if there is no connection to the Internet.
Increase Customer EngagementLivechat software on the desktop enhances customer engagement by creating a more personalized experience for businesses and consumers. The user-friendly interface allows you to schedule calls, chat with multiple people at once, and manage conversations.
Real-time UpdatesBusinesses can get in touch with their customers in real-time. This feature helps companies to reduce churn rates by addressing issues quickly and improving user satisfaction.
More SalesThe desktop livechat app effectively increases sales because it encourages customers to contact you directly rather than go through other channels such as email or telephone.
Customer RetentionLivechat app helps retain customers since it increases their engagement with your company. It ensures that all your customers get in touch with you at any time, and they will more likely choose your business over a competitor.
Features of Livechat Desktop App
Some of the key features include:
- Reporting and Analytics
- Team Collaboration
- Drag and Drop file sharing for images, documents, videos, and screenshots
- Push Notification
Key Benefits of Using Livechat App
- Improved customer service
- You can resolve their queries within minutes instead of hours or even days by giving your customers an instant response. Customers often enjoy chatting with a friendly, knowledgeable CSR instead of filling out a contact form. Livechat software helps businesses fulfill customer expectations by making it easy and convenient for customers to do business.
- Improved agent productivity
- With the help of instant chat, agents can handle multiple chats at once and thus reduce time wastage.
- Reduce the number of support tickets
- By offering real-time livechat, you can reduce the number of support tickets from customers and eliminates waiting on hold or for an email.
- Accessibility
- Since it is web-based, livechat software doesn't require software downloads, upgrades, or installations. People can install it on their desktops or laptops and use it wherever they go.
- Reduced cost. Livechat is a web-based application, and it doesn't require any installation, so you can reduce the cost of adding a new agent.
Best Free Livechat desktop App Tools
Zohodesk Features- Support tickets
- Chat
- FAQ
- Knowledge base
- Integration with other apps
- cloud-based.
- User-friendly interface
- Support ticketing via the web, mobile app, or email.
- Knowledge Base
- Knowledge Portal that includes articles, webinars, and videos for self-service support.
- Support Portal
- Customer Portal
- A cloud-based
- SSL encryption
- 24/7 livechat
- You can take chats with you wherever you go
- Easily monitor the performance of your chats
- And enjoy advanced reporting on your livechats
- Social media integration
- Email integration
- Offline message support
- Support for different languages
- Chat with website visitors in real-time
- Chat history
- Manage multiple chats
Livechat is a cloud-based application, and thus it's easy to install and integrate with other tools. If you are looking to upgrade your customer service or increase online sales, then instant chat software for desktop is just what you need. This feature-rich application provides numerous benefits to all types of businesses.
Livechat software on the desktop is a cost-effective solution as it reduces the need to hire customer service agents. In addition, it makes your business more productive, thus allowing you to take control of online marketplaces without losing customers in the process.