The Different Types of PHP Scripts and Their Various Features
PHP is a server scripting language embedded in HTML. This language is used in tracking sessions, manage databases, dynamic content and build e-commerce websites. There are different PHP helpdesk scripts such as Comodo you could use to streamline your site’s support.
Here is how most helpdesks work; users send their inquiry via the self-service portal or email. A ticket is generated, and the matter is assigned to the appropriate customer support staff. The staff will then be able to provide accurate information regarding the query posed. In some cases, advanced helpdesks can respond to inquiries intuitively.
PHP Helpdesk Scripts to Consider
1.PHP Live Chat Pro
This helpdesk focuses on providing support to your clients via live chat. It is easy to install, has a modern design, is clean and has avatars and emoticons. You also have the option of customizing automated messages and can also provide mobile support. PHP Live Chat Pro also has chat transcriptions, dynamic translation and geo-location you can send via email to your clients.
2. PHP Flat Visual Chat
This is a live chat that makes it possible for you to communicate with your customers directly. When using this PHP helpdesk script, you will be able to guide your clients through site pages. You will also be able to show clients visual elements and even clarify their questions. It comes with an eye-catching responsive design and chats log management. In case a customer comes, and there is no agent available for live chat, there is a contact for they can fill.
3. SupportDesk
This script’s primary focus is support tickets. You will get a dedicated site page that offers your customers support. On this page, customers can provide their details, e.g. email, name, choose the department they want help from, and then write a message in the provided message box. The helpdesk will open a ticket containing a unique identification number. Once the ID number opens up, an email notification will be sent to the customer support staff notifying them.
4. Support Center
This script allows you to add a FAQ database. That way, your clients will have an easily accessible resource where most of their questions are answered. It also prevents the clients from opening tickets. This script also enables you to assign specific tickets to your customer support staff. If users want to support that is more customized to their needs, SupportCenter also allows you to generate premium plans clients can buy and get tailored support.
5. Best Support System
This PHP helpdesk script comes with a user-friendly installer wizard, making it easy for you to be up and operational within minutes. After installation, you will be able to start to manage customer queries immediately. It also has a user-friendly search engine where relevant articles are triggered each time a user asks a FAQ. Lastly, it can collect feedback from users.
6.BeDesk
This script makes it easy for business owners to reduce the volume of support tickets. It does so by creating articles that are based on FAQ. The software is then set up so that it will suggest an article the minute the client generates a ticket on that topic. This script also enables business owners to mechanize repetitive tasks, categorize tickets, and even modify its appearance. Here, users can also log in via third-party websites like Google, Twitter, Facebook, etc.
7.nDesk Support Center
This script utilizes escalation guidelines to escalate unresolved tickets, i.e. if the tickets haven’t been resolved within a given time. You will be able to have an overview of all ticketing activities, including unassigned and active tickets.
It comes with predefined replies, escalation rules, knowledge base, auto-register for users, and auto ticket import, among other features.
8.Support Board
This simple yet powerful script is a dual communication solution that utilizes both support tickets and live chat. It can be fully integrated with Slack and also has Dialogflow bot integration for automatic responses.
9.HelDesk 3
While this script also supports tickets and live chats, it has taken it a notch higher by enabling its users to email queries. Its installation is user-friendly, and you have the option of generating automated chat answers. That way, you will have standard responses for tickets and chats. It also saves client history, which you can view whenever you want. Moreover, you can create a frequently asked questions database hence reducing unnecessary inquiries.
10.AH Ticket
This support ticket system and PHP helpdesk comes with multiple features. You can add time for the tickets that have been resolved, and enable users to access them via their social media pages. What’s more, it also allows clients to rate responses from staff and admin and can be integrated with Mailchimp.
Conclusion
Companies looking for organized ways of providing cutting-edge customer support should make use of PHP helpdesk scripts. They will simplify customer interactions, organize information and streamline processes without letting important requests fall through the cracks.
