Why It Is Useful in Web Development and The Different Types Available
Also known as a ticket management system, a PHP service desk enables effective and robust workflows. It is primarily used in departments that provide internal and face-to-face customer support. PHPs are all-purpose script languages commonly used to develop interactive and active websites.
The service desk enables MSPs (via help desk staff and administrators) to monitor tickets that users have raised. They also make it easy for customer support staff to attend to users' queries and even reassign them to the correct support staff. You can also generate reports and do so much more using a service desk.
What a PHP Help Desk Contains?
A PHP help desk software has the following key features:
- Feedback and surveys
- Analytics and reports
- Community forums
- SLO and SLA management
The Different Types of PHP Service Desk
Service desks can be classified into four different types:
Virtual Desk: This service desk uses the internet to handle all tickets obtained from various entities and devices at a centralized point. This makes it possible for tickets to be managed and addressed by customer service staff from different geographical locations.
Local Desk: This service desk is typically used in medium or small enterprises. As such, it is located near the business's premises. It helps address location or country-wise entities the enterprise has. However, if you will be handling service or call requests at a larger scale, you may want to consider another service desk.
Follow the Sun Service: As the name implies, this type of service means support goes the way of the sun. In other words, it provides a global workflow whereby issues are passed and handled between staff located in different time zones. As a result, delays are reduced, and responsiveness is increased.
Centralized Desk: This is an efficient and cost-effective ticket management solution. It makes it easy for a few staff to manage calls and tickets at a larger volume.
Why is PHP Useful in Web Development?
1.User-Friendly
PHP became commonplace owing to its user-friendliness. You do not need extensive web development experience or knowledge. By just using one PHP file, you could easily create a webpage. The command functions and syntax are easy to understand. This is what has made PHP entry barriers lower as compared to other languages.
2.It is Open Source
It is open-source thus free. As such, developers can quickly install it without having to pay for it. You also get open access to various PHO frameworks like Symfony and Laravel. If your company is looking to control web development costs, this is a good choice.
3.Versatility
PHP is versatile in that it is platform-independent. You can use it on Linux, Windows, Mac OS, and it even supports many different web browsers. What's more, it supports central web servers, making it easy for you to deploy on various platforms and systems.
4.Community support
Being one of the most extended-standing scripting languages means it has garnered a loyal and large community of users. New PHP developers have tons of tips, FAQs, and tutorials available for free online.
5.Safe and Fast
By having its memory, PHP has speeds that compete well when put up against newer versions. As for security, it is characteristically more or less safe as compared to other languages. Since it has a large community of loyal users, there are new frameworks and tools available. These are useful in fixing vulnerabilities and also provide protection against cyber-attacks.
6.Connects well to Databases
PHP can easily connect to almost all databases. As such, developers have more freedom to choose a suitable database for the applications they are building.
7.Tried and Tested
PHP has been around for more than a quarter a century. This means it has been put through the fire and came out successful. Any bugs that it may have come across over time were identified and fixed. This is what makes it a stable programming language.
8.User-Friendly
PHP became commonplace owing to its user-friendliness. You do not need extensive web development experience or knowledge. By just using one PHP file, you could easily create a webpage. The command functions and syntax are easy to understand. This is what has made PHP entry barriers lower as compared to other languages.
9.It is Open Source
It is open-source thus free. As such, developers can quickly install it without having to pay for it. You also get open access to various PHO frameworks like Symfony and Laravel. If your company is looking to control web development costs, this is a good choice.
10.Versatility
PHP is versatile in that it is platform-independent. You can use it on Linux, Windows, Mac OS, and it even supports many different web browsers. What's more, it supports central web servers, making it easy for you to deploy on various platforms and systems.
11.Community support
Being one of the most extended-standing scripting languages means it has garnered a loyal and large community of users. New PHP developers have tons of tips, FAQs, and tutorials available for free online.
12.Safe and Fast
By having its memory, PHP has speeds that compete well when put up against newer versions. As for security, it is characteristically more or less safe as compared to other languages. Since it has a large community of loyal users, there are new frameworks and tools available. These are useful in fixing vulnerabilities and also provide protection against cyber-attacks.
13.Connects well to Databases
PHP can easily connect to almost all databases. As such, developers have more freedom to choose a suitable database for the applications they are building.
14.Tried and Tested
PHP has been around for more than a quarter a century. This means it has been put through the fire and came out successful. Any bugs that it may have come across over time were identified and fixed. This is what makes it a stable programming language.
Conclusion
Service desks help a business to streamline its service provision by fixing issues customers have. They do so by making it easy for customer support staff to identify different cases. The multiple channels they have through which customers can reach your business enable quick resolutions. That way, you will have a centralized way of attending to customers and getting feedback from them. Similarly, you will know which areas in your business need improvement the most.
