Business growth is every company’s long-term goal, but it comes with its fair share of challenges. As your business expands, so does the need for better operational capacity. That is where request tracking comes in. Request tracking involves monitoring primary company functions, such as customer relations and agent performance, and any activity occurring in specific company departments. The more your company expands, the higher the need to streamline operations and improve efficiency. This is where a request tracking system open source solution becomes critical.
Why You Need a Request Tracking System
Monitoring Ticket Resolution
An issue tracking system allows you to keep track of customer requests and the average resolution rate. The aim here is to improve efficiency. How well you react to and resolve requests dictates the level of customer satisfaction and gives you a clear picture of how effective your staff is. This system also helps merge and streamline complaints and special requests. Better customer satisfaction is one of the key reasons a request tracking system is critical to your business development.
You can departmentalize Issue Resolution
Request tracking also allows you to create reports and perfect the issue resolution process. With this knowledge, a company can organize customer concerns in order of importance, track them, and resolve them accordingly. It also ensures requests get sent to the correct departments and get handled by the right people. This efficiency ensures there is faster access to answers, better collaboration, and quicker information exchange.
Automates Case Resolution
Imagine manually monitoring hundreds of requests daily?. It is a tedious process that is time and cost-intensive. Manual monitoring also increases the chances of confusion, inefficiency, and it makes managing client relations more challenging than it needs to be. This system creates an organized and functional way for customers to get real-time solutions to fundamental problems. With a knowledge base that identifies frequently asked questions, this system creates a self-sufficient database that allows customers to solve various issues without referring to a help desk agent.
Improves Collaboration
An issue management system consolidates all your core functions into one centralized space. In principle, it combines all your tracking and monitoring capabilities into this space, allowing staff members to communicate and collaborate in request resolution. It also makes it much easier to find issues because they are neatly collocated in one convenient place.
Increases accountability
To run a successful business requires every staff member to know their specific roles. Each member is aware of what task they have and the progress they have made to solve it. Knowing who handles what helps determine the strengths and shortcomings of each agent and gives you a clear picture of areas that need improvement.
Best Request Tracking Systems
So what are the best request tracking systems on the market?
Backlog Request Tracking SystemThis system has made this list because it provides a sophisticated approach to case tracking and resolution. The capture-prioritize and release principles involved here help you find an issue and organize it in order of importance. You have a system that combines the best elements of task management at play. This feature makes it easier to classify and deal with specific problems.
DoneDone Request TrackingDoneDone is an easy-to-use tracking system that merges all your issue management needs into one convenient location. It allows your team to collaborate on requests, catalog cases and prevents backlog. It is a flexible system that enables you to monitor the status of particular requests and quickly handle projects. DoneDone also gives you the value of mobile-friendly software that can integrate several apps. It’s a user-friendly software usable in several complex departments to achieve the desired results.
YouTrack Request Tracking SoftwareAnother system that helps you effectively merge task and issue management is YouTrack. It is one of the highly recommended request tracking system open source solutions on the market, mainly because of its flexibility and agility in problem management. Everything about this system is easy to understand, from the workflow to task management. Like DoneDone, YouTrack is easy to use, and it gives you track filtering and automatic data exporting capabilities. If you are looking for a well-designed, cost and time-efficient system, then YouTrack will not disappoint.
Bottom Line
Any request tracking software aims to improve productivity at every level. You want a system that streamlines project management and does it as cost-effectively as possible. These systems allow you to track and solve issues and with no proportional increase in cost. Here you get help desk systems that will streamline all your operations.