The surge in developers and businesses shifting attention to the site magnetize two questions:
What is unique about Drupal that other content management systems lack? Why should you consider using the support ticketing system Drupal 8 now?
Here, you will find out what lies in the Drupal kernel. And relate them with its adaptive and rising preference as the best CMS ticketing platform.
Then, you will find it simpler to decide on whether to start using it soon.
Let’s get started.
What is Unique about Drupal 8?
Drupal is a content management system (CMS) like WordPress, Magento, and Joomla built on the PHP programming language. Unlike most CMS, Drupal’s server-side is built using object-oriented programming.
Instead of throwing code anyhow in the frontend, Drupal’s backend code relies on MVC (Model-Views-Controllers) design pattern. Here, it is easy to identify bugs and security leaks and patch them quickly. Consequently, the platform can save your business from exposure to security and privacy threats.
Drupal has over 45 thousand contributors, 1.3 million users and powers more than 1.75% of global sites. The platform’s strength originates from its 3Cs—content, community, and commerce.
5 Reasons to Start Using Support Ticketing System Drupal 8 Today
1. Flexibility at Your Fingertips
Drupal is built for all types of websites. For instance, you can start using it as a medium site. The best part is that your site grows without pressures to its maximum size.
This implies that the tickets your business can handle growth according to your company size. For example, you have an easy time switching your business ticket software from enterprise to mid-market extent.
2. Enjoy Magical Simplicity
A typical support ticketing system should be friendly to the user. And that is what you get when you use Drupal. You can comfortably make simple websites to complex web apps in minutes.
The platform is super friendly to third-party services such as the support ticket system Drupal 8 that is currently conquering the helpdesk support systems.
The adaptability is possible since Drupal’s object-oriented programming architecture makes it simple to ship and apply code portions elsewhere. Additionally, you can let your customers view specific tickets you have assigned to them.
3. Support Clients of Various Backgrounds
Drupal pays keen attention to the comfort of its users. For instance, the multilingual support platform now attracts thousands of multinationals through its 100+ language translation services.
This has made the support ticketing system Drupal 8 the go-to platform for multinationals who serve customers of various language backgrounds.
Besides, the platform seeks to ease usability for disabled users.
For example, it presents your users with the chart API module. You can install and use the chart to give your users a remarkable experience through lovely colors that appeal even to those with poor eyesight.
4. Work with Speed
Drupal has built-in modules that you can start using immediately. You have the power to install extra themes, plugins or optimize the parent code according to your business needs.
5. Secure Your Communication
Drupal 8’s support ticketing system has a dedicated security team. The team vigilantly monitors and fixes release bugs.
You can confidently start using the platform’s IT ticketing system without worrying about your business data landing in the hands of malicious or unauthorized users.
The helpdesk support ticketing system Drupal 8 handles unlimited clients with personal configuration and access permissions.
Although the users enjoy using Drupal’s classic search functionality, they can only search tickets within their ticket boundaries.
How Do You Start Using Support Ticketing System Drupal 8?
Now that you know why Drupal 8 helpdesk software can skyrocket your business through reliable support ticketing software, it would help to find out where and how to apply the software.
You can use the ticketing system in an industry of your choice, for example, in marketing, aeronautical, corporate firms, or as an NGO.
You can start by integrating email that is native to Drupal software. Through the email integration, you can automatically create, track and update tickets with support attachments.
The more exciting part is that the system supports various states such as pending, closed, and new tickets.
Conclusion
Now could be the best time to start using the trending support ticketing system Drupal 8. The free, reliable ticketing system makes it the best CMS ticketing platform for various organizations.