5 of the Best Ticketing Software Companies in 2024
The success of a ticketing software company stems from how much its systems enhance the quality of customer interactions. When looking for a professional customer support system, try to evaluate the price of entry. Does it improve service agent productivity, and does it fosters team collaboration? For the dozens of software companies out there, these features are the main selling points.
Things to Do Before Identifying the Best Ticketing Software Company
Getting a fully functional, efficient customer interaction system takes time and effort. Note that there are several steps you need to take before you adapt a ticketing system and get the most out of its capabilities. First, you need a list of best practices, the right personnel, and knowledge-based processes. Some of these processes involve training, structuring, and prioritizing ticket selection, and automating redundant tasks.
Establishing an effective ticketing system will depend on how well you set up and automate your service channels. Remember that although the software does most of the heavy lifting it requires collaboration from your service agents. In principle, your setup should match increasing customer expectations and deliver swift problem resolution.
Now that you have an idea of what basic steps to take, let us look at brief profiles of some ticketing software companies and why they are making waves in industry automation.
Freshworks
Founded by Girish Mathrubootham and Shan Krishnasamy, Freshworks has built its reputation on revolutionizing customer relations management. With products such as Freshdesk, Freshsales, Freshmarketer, and Freshservice, this ticket software company has a customer base of over 50000 active users all over the world. Its standout product, Freshdesk, is an industry leader in IT ticket management and is among the top-rated systems customer satisfaction technology.
LivePerson
This company is an industry leader in the tech world. It is one of the first tech companies to change and consolidate how people interact with brands and, making customer interactions a multi-channel affair. Founded by Robert LoCascio in 1995, LivePerson is the mother company that owns the LiveAgent software. This system is also highly acclaimed, with thousands of brands benefiting from its enhanced customer interactions quality.
This company was also one of the first to introduce live chats and a real-time chatbox to the customer service desk, a feature that has revolutionized the industry and substantially improved client satisfaction.
Zendesk
Another company that has one of the best IT ticketing software is Zendex. Founded by Morten Primdahl, Alexander Aghassipour, and Mikkel Svan. This company began with only 1000 trial customers in 2007 but has grown to a multi-national company with annual revenue of over $500,000,000. Zendex is one of the few help desk software that incorporates website monitoring and proactive, real-time customer support capabilities.
This company has also integrated its system with an issue tracking system that finds and flags customer issues as soon as they appear. This software then allows agents to quickly respond to these issues and resolve them in record time.
AzureDesk
Based in New Jersey, AzureDesk, inc. is another company that develops help desk software for improved customer interactions. It is one of the companies that has only recently become an industry leader (Founded in 2005).
Its flagship software AzureDesk features unlimited emailing capabilities, reporting and ticket management, and email to ticket conversion. This ticket management system allows you to integrate several customer support apps and attach larger service desk departments. Like others on this list, AzureDesk also has smart-automation and live chat widgets that allow service agents to listen to customer complaints in real-time.
JPK Software Solutions Pvt. Ltd
This company began its operations in 2005. It's a private, unlisted company with Vision Helpdesk ticket management system as part of its list of flagship projects. This product helps brands upgrade their support capabilities by providing a fast and secure service desk interface.
VisionDesk is cloud-based and is adaptable to any industry. It has plenty of cool apps; with web portals, social signals, and live chats. Other cool features include a shared inbox, ticket collaboration, branding, and workflow customization. It’s an effective system that can elevate your support and improve your productivity simultaneously.
Several other ticketing software companies offer high-end help desk software, including HubSpot, BEE Inbound, WordPress, and Help scout. The list is endless. These are only top-shelf examples of the companies that give you value for money.
Verdict
Before you choose an IT ticketing system, always do a SWOT analysis. Evaluate whether the system is compatible with your needs, whether it gives your service agents better productivity and enhances the quality of your customer interactions. If it checks all three boxes, you’re on the right track.
