You can buy a ready ticketing system. Or, you can make one for your business. All you need is a ticketing system template.
Many programmers and online services provide ticketing system templates free of charge. You can choose among many to get one that suits your business.
Comodo provides free templates for a ticketing system. It has several modules you can choose from to suit your business's structure.
Must-Have Features For A Free Ticketing System
Ticket ID
A ticketing system template that you want to implement for your business must have a ticket ID. A ticket ID is a unique identifier for every issue raised and recorded in your help desk ticketing system.
Ticket IDs ensure that a raised complaint can be tracked easily until it is solved. It can be used as a reference number by the customer when they need to follow up on their complaint.
It also helps to categorize raised complaints once they are raised by customers. Consequently, the issues are easier to track and solve.
Work Description
For every ticket raised, it is necessary to indicate a description of the work that needs to be done.
Thus when looking for a ticketing template, you need one that has a work description.
A work description ensures that the person assigned the ticket does the right thing for the customer or colleague who raised the issue.
Assignee
For a ticketing system to be effective, each complaint or problem raised must be assigned to a technician or customer service agent.
Thus, when looking for a ticketing system template, make sure that it has an assignee space. The assignee is the agent or technician assigned the ticket ID to help solve the problem for the customer.
Usually, the assignee is an expert in solving the problem assigned to them.
Due Date
The due date on the ticketing system indicates the day by which the raised problem must be solved. Customers want their problems solved quickly. Having a due date ensures that this happens.
Status Of The Ticket
When choosing a ticketing template choose one that can show the status of the ticket.
This feature of a ticketing system allows managers and other teammates to track the progress of a particular problem.
If a customer follows up on a yet-to-be-solved issue, an agent can check and inform the customer of how far or near their problem is from being solved.
Completion Date
When choosing a ticketing system, make sure that the completion date fills automatically. This is the day on which the ticket raised is completely solved and marked complete on the system.
Benefits Of Using Ticketing System Template Free
Free of Charge
Software is expensive. Software services are charged monthly and for the number of users that use the service. This makes it financially challenging for small companies to easily invest in software services.
Thus ticketing system templates are the best for a small business. They can adapt the templates as they are or customize them to make a system suitable to them.
Customize Your Ticketing System
Using a ticketing system template ensures that you can choose only what is relevant for your business.
Ticketing systems are robust and have lots of modules. Some modules are suitable for different kinds of businesses. Service businesses need different modules from manufacturing companies.
The complaints received in both companies will be different. So, rather than buying a complete ticketing system, a business can opt to customize free templates to their needs.
Speedy Development Of A Ticketing System
When you use a ticketing system template free, you can quickly develop and deploy your ticketing system.
First, this means that you don’t need specialized coding knowledge to create a ticketing system for your business.
Further, you don’t need a complicated system. Using the templates, you can use spreadsheet software on your devices. Upload the spreadsheets and provide access to employees in your business to use them as ticketing systems.
Automation
In as much as ticketing systems make following up on customer complaints easy, templates also allow the system to be automatic.
There are aspects of the system that can be easily automated. For instance, once a task is completed and marked complete the system can easily update the completion date formula.
Conclusion
If you run a small business or you want to try and use a ticketing system free before buying, it is advisable to use ticketing system templates free of charge to make one. This helps your people to test out the ticketing system and know how to use it before you acquire one for the business.