Many businesses are switching their customer support services to an open source helpdesk ticketing system. The sudden shift towards the open source helpdesk ticketing system attracts the following questions:
Why should you prefer open source helpdesk over free plans or paid agent services? Why should you get the open source helpdesk ticketing services today? What are the top 5 open source helpdesk ticketing systems you should look into?
If you need answers to the above questions, this article is for you. Read on to find out more.
Why Should You Prefer Open Source Helpdesk Over Free Plans Or Paid Agent Services?
Although free plans or paid agent services are helpful, they have certain drawbacks. These disadvantages cause certain businesses to seek solutions, leading to the race towards an open source helpdesk ticketing system. Here are the flaws:
1.Free Online Helpdesk Ticketing System
They Avail to You Limited AgentsThe efficiency of a typical helpdesk ticketing system results from its ability to serve multiple customers at a time. The system ensures no client gets delayed because of the limited number of support agents. Unfortunately, your business cannot enjoy a 1:1 ratio between agents and customer requests when you use free online helpdesk ticketing plans.
The number of agents should be proportional to ticket amounts. Conversely, most ticket-supporting companies limit the number of tickets your business can handle when using free plans. This saddens most businesses. They imagine the effort they invest into looking for customers and fail to retain them because they don’t get a chance to solve their issues well due to controlled ticket numbers.
Are You Ready for Sub-Par Services?I bet you hate realizing a ticketing system hurts instead of improving your business. Some free online helpdesk ticketing plans experience slow loading issues. You may find them hard to customize. And they will not integrate well with your existing software. For instance, you come across pre-arranged icons and chat options and cannot change the set design.
2.Paid Agent ServicesPaying for support agents is the immediate alternative most businesses consider whenever they want to avoid the drawbacks of typical free online helpdesk ticketing services. The challenge comes when the company expands and needs to accommodate more tickets. It gets forced to pay considerable costs to acquire extra agents. A startup may be unable to buy or maintain super-high prices. Paid-agent service massive costs coupled with free ticketing plans’ weaknesses force many businesses to seek open source ticketing services as soon as they can.
Why Should You Get the Open Source Helpdesk Ticketing System Today?
You Hate to Watch Your Business Growth Be LimitedYou see, the more customer pain points you solve, the more leads find their path into your business. It becomes unfortunate to sit back and watch another company control the number of tickets you can open or agents you can use. Open source helpdesk ticketing system is a platform that enables you to install ticketing software of your choice. The helpdesk system lets you freely open any amounts of tickets and use unlimited agents. All you do is register with a renowned open source ticketing company, proceed and use your preferred support system.
You Want to Own Your Business DataEnabling another company to handle your ticketing system means you surrender your critical business data to another business. Start utilizing open source ticketing software today if you don’t trust another business controlling your data.
You Plan to Use Free Plugins and Add-OnsMost typical open source ticketing platforms allow you to install free plugins. You can also use various helpdesk ticketing system add-ons of your choice.
You Prioritize User-experienceYou can customize open source helpdesk ticketing systems to suit your customer and agent needs. You can introduce and arrange chat widgets for easier access. The friendly interface makes the customers feel comfortable and identify with your brand.
You Need Comprehensive ReportsUsing the customizable free online support systems enables you to access and examine ticket resolution, customer satisfaction surveys, and ticket tag reports whenever you need them.
What Are the Top 5 Open Source Helpdesk Ticketing Systems You Should Look Into?
Here are typical helpdesks to give a try.
- UVDesk
- osTicket
- Faveo
- FreshDesk
- Zoho
Conclusion
The challenges of paid and free online ticketing software have led to the rise of an open source helpdesk ticketing system. You should invest in it if you need a customizable and economic-friendly support system.
