Do you want to upgrade your CRM to world-class standards? Then, reading this article is one of the best strides towards implementing the trending ticketing software.
The most straightforward answer to “What is Archtics ticketing system?” is that Archtics Ticketing System is an IT ticketing tool that uses the Archtics API.
The article enables you to understand Archtics ticketing software by covering:
- The kernel of Archtics 3rd party API
- Why you need to implement Archtics ticketing system
- How to start using Archtics ticketing system
What is more? Read on to find out.
What Are Archtics Ticketing System Terms in Simple English?
Archtics ticketing system is a Web service that provides an environment for interacting with the Archtics database.
An application programming interface (API) is a platform that allows two applications to communicate. APIs come in various forms and standards— the most familiar ones being Web APIs that follow REST (representational state transfer) standards.
Archtics API, also known as ATS (Archtics Transaction Services), is a request-response Web service that enables you to create, read, and update various information types in the Archtics database.
It occurs through JSON command syntax and HTTPS. Most of the operations take the form of POST calls. This functionality can be extended in solving customer relationship management missions such as IT ticketing.
How Archtics API Relate to CRM software
A typical ticketing system enables you to open, track and solve tickets. For instance, your company receives customer requests.
The system assigns a unique number to each new ticket. Your support staff receive the ticket and its contents and solve it.
Meanwhile, the customer can view the status of their request through live and real-time reporting. Once the request is solved, the ticket automatically becomes closed.
The user creates and stores tickets in the Archtics database using highly encrypted standards. Securely handling your customer data is one of the primary considerations in the best CRM software.
Is encryption the reason for the sudden and massive adoption of the Archtics ticketing system? Yes, security is one of the outstanding features of Archtics.
But there is more to adopt the trending IT ticketing software.
3 Main Reasons to Invest in the Archtics Ticketing System Today
1.Scale Your Ticketing System Tremendously
The Archtics APIs incorporate REST standards in the system. And one of the outstanding features of REST API is its flexibility.
This is possible because the software interface is an independent entity from the (backend) server and the database.
Consequently, most of the components used to build your CRM software can rapidly evolve independently. Also, the Archtics database supports over a hundred APIs.
These APIs take the forms of:
- Administrative
- Account management
- Discovery
- Ticket purchase
- Event experience
Administrative roles enable monitoring database connectivity. Account management entails ticket validation and database query.
The discovery phase enables the system to realize upcoming events and organizers. Lastly, event experience lets you track real-time event performance, attendance and value-added.
2.Serve Many Tickets in Seconds
Archtics ticketing software combines the powers of JSON and XML remote procedure calls. Each call handles several parameters by bundling them in a single result.
As a result, you can serve various documents within seconds without leaving the CRM. That is possible because data can flow in all directions while creating and updating tickets.
Besides, the API communicates perfectly with the server directly or through an intermediary. You can have your support agents accomplish ticketing goals faster.
You will retain more customers in the long run since a typical 21st-century customer prioritizes service speed and quality.
The best part is that customer-centricity is the trick you need to master to compete with other businesses and realize massive growth in the fast-paced technological world.
3.Secure Your Transactions
The Archtics APIs communicate over HTTPS. Here, the data is encrypted. You can comfortably run your ticketing business without worries that a malicious user can access the data.
How to Start Using Archtics Ticketing System
The first step to applying the Archtics ticketing system is identifying where you want to apply the technology. This could be improving your customers’ ticket or mobile experience.
Then, it would be best if you integrated Archtics with suitable software. For example, you could go for the Ticketmaster API. It enables the Archtics ticketing system to achieve long polling.
Simply put: long polling ensures continuous client communications.
Conclusion
The simplest answer to “What is Archtics ticketing system?” is that it is the most secure, scalable and flexible route to interacting with the Archtics database.
