TNSAssist

Let TNS handles daily IT issues for your customers while you and your staff focus on revenue-generating projects. Our trained technicians will handle tickets, take calls, trouble shoot, and resolve Tier 1 issues. All White labeled under your brand. Tier 2 and other support issues will be escalated back to your team.

Benefits of outsourcing IT services

Your limited Internal IT resources can now focus on critical network security and priority technology initiatives

Only escalated tickets will be sent to your in-house IT staff with accurate and actionable information

All service tickets are answered by a Tier 1 engineer for resolution. Tier 1 help desk services includes, but not limited to: email configurations, virus removal, software installation, connectivity issues, password administration, printing issues, and more.

Patch Management
Get the patch approval, installation, and monitoring system for ConnectWise Automate. This system is designed to be flexible for various client requirements, but easy enough to implement to cover most patching situations.